What countries do you deliver to?

We deliver in France and Europe (detailed list of countries below). 

For deliveries and returns in France

How long does it take for me to be delivered?

  • Delivery in 48 hours at home: delivery within 2 days for all orders placed before 1pm.

Which carrier is handling my delivery?

It depends on your region and your shipping method! Depending on these two parameters, shipping can be done by different carriers. Most of our orders are shipped by LaPoste, Chronopost, and Private Parcel.

How much does delivery cost?

Delivery of orders on D+2 costs 5.90€. For any order equal or superior to 100€, the delivery of orders on D+2 is free (in France only).

How do I track my package?

A confirmation email is sent to you when your order is shipped, containing a tracking link that will allow you to follow the progress of your package.
 

I didn't get my package. What can I do?

Ow, ow... We breathe and we don't panic! At first, the best thing to do is to write directly to the carrier. He will be the best able to help you locate your package. If it is not found, write to us at bonjour@jesuisavelo.com, we will do what is necessary to help you.

 

My order does not fit! How can I exchange it or get a refund?
 
If your order does not suit you, we can exchange it or reimburse you, without any reason, within 15 days of your purchase. Write to us at bonjour@jesuisavelo.com, we will provide you with a free return voucher to send us the product. We will proceed to the exchange or reimbursement of your order as soon as we receive your return. Just make sure to return your order in its original condition and packaging. 

And if not, what's it like backstage at JE SUIS À VÉLO?

Our stock and shipments are managed by our logistics provider Cubyn. All your orders leave their warehouse in Gennevilliers, Ile-de-France. We are in contact with them every day to make sure your orders arrive safely! Don't worry, they are very strong 🙂

For deliveries outside France

Which countries do we deliver to?

We deliver in France and Europe (detailed list of countries below). 

  • France (including Monaco)

  • Belgium

  • Switzerland

  • Luxembourg

  • Italy

  • Germany

  • Austria

  • Denmark

  • Spain

  • Finland

  • Hungary

  • Sweden

  • Ireland

  • Iceland

  • Norway

  • The Netherlands

  • Portugal

  • United Kingdom

  • Czech Republic

What are the costs of delivery outside France?

The cost of delivery outside France is 15€, in all countries eligible for delivery.

What are the delivery times?

All our orders in Europe are delivered within 3 to 7 days.

Can I return my product?

If your order does not suit you, we can exchange it or reimburse you, without any reason, free of charge within 15 days of your purchase. Write to us at bonjour@jesuisavelo.com, we will provide you with a free return voucher to send us the product. We will exchange or reimburse your order as soon as we receive your return. Just make sure that you return your order in its original condition and packaging. 

Any other questions?
 
Write to us at bonjour@jesuisavelo.com. We will get back to you within 24 hours.